Privacy Policy

Effective Date: 14/01/2025
Last Updated: 14/01/2025

1. Introduction

At ferrybooking (“Company”, “we”, “our”, or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services, including bookings for ferries, cabs, hotels, and tour packages.

2. Information We Collect

Personal Information: name, email, phone, date of birth, address, government ID (if required).
Booking Information: travel preferences, ticket details, itinerary, payment details.
Payment Data: card/UPI/wallet info (processed securely by third-party providers).
Technical Data: IP address, browser, device info, cookies, and usage data.
Communication Data: emails, chat history, customer support queries.

3. How We Collect Information

Directly from you: account creation, bookings, support.
Automatically: cookies & analytics tools.
From third parties: airlines, hotels, ferries, payment processors.

4. How We Use Your Information

Process bookings and issue tickets/reservations.
Send confirmations, reminders, and updates.
Provide customer support.
Improve our services and user experience.
Send offers (only with your consent).
Comply with legal/regulatory obligations.

5. Cookies & Tracking

We use cookies to enable core functionality, analyze traffic, and show relevant content. You can manage cookies in your browser settings.

6. Data Sharing

Travel partners (to fulfill bookings).
Payment providers (to process payments securely).
Service providers (IT, analytics, marketing, support).
Legal authorities when required by law.

We do not sell your personal data to third parties.

7. Data Security

We use industry-standard measures (encryption, access controls, secure storage). No system is 100% secure; please use strong passwords.

8. Data Retention

We keep data as long as needed for bookings, compliance, and dispute resolution and then delete or anonymize it.

9. Your Rights

Access a copy of your data.
Update incorrect information.
Request deletion (subject to legal obligations).
Opt-out of marketing communications.
Object or restrict certain processing.

To exercise rights, contact us at the email below.

10. Children’s Privacy

Our services are not intended for children under 13. If a minor provided information, please contact us for deletion.

11. International Transfers

Data may be transferred to or processed in countries other than yours with appropriate safeguards.

12. Updates to This Policy

We may update this policy and will post the new date above. Significant changes will be communicated where required.

13. Contact Us

Privacy Officer
Email: travel@slpe.in
Address: Address: No:3B, Kamarajar Nedun Salai, Old Perungalathur, Chennai – 600063